Shipping & Returns
|Order Total||Home Delivery
||Express 2-Day||Standard Overnight||Priority Overnight|
|$0 - $99||$19.99||$29.99||$49.99||$64.99|
|$100 - $149||$19.99||$34.99||$59.99||$74.99|
|$150 - $499
|$500 - $999
|$1,000 - $1,999||$59.99||$64.99||$219.99||$299.99|
|$2,000 - $3,000
|Delivered by:||END OF DAY
||4:30 PM||1:30 PM|
NOTE: We recommend ordering for a day in advance for home delivery orders in case they arrive 1 day late OR choose overnight, 2 day shipping to ensure delivery on your desired date!
Crab Dynasty aims to provide the highest quality of seafood available on the Internet. With that said, we put a lot of effort into finding the freshest seafood sources and to prepare/pack each order to maintain optimal quality and freshness so that you receive the best possible seafood on your table. Wondering how good Crab Dynasty is at delivering fresh seafood? See Crab Dynasty Reviews
When you order crabs and seafood from us, please understand that we work with third party shippers. We rely on them 100% to deliver our product in a prompt professional way, but mistakes do happen. Here is what you can expect if something goes wrong:
We will issue a store credit, reship a box at no additional cost, or process a refund; whichever you prefer.
Box Doesn't Arrive Due to FedEx or Crab Dynasty's Error
We will refund your money, hold a store credit or reship another box; whichever you prefer.
My Package Arrived, But the Product Has an Issue
Since seafood is perishable, you must report any discovered issues within 24 hrs upon receipt for in order to qualify for a return of your product. Contact Us.
Depending on the nature of your claim, Crab Dynasty may do one of the following:
Within 24 hrs, you also have the option to return your product(s) for a full refund. If you decide to return your order, we do not offer return shipping service back to us. You can use an an economical shipper of choice. If we issue a store credit to rectify the issue, the store credit is good for the same product offered (no product substitutions).
Having a success rate of 98.5% of all orders shipped without issue, Crab Dynasty wants to make sure that you are satisfied with your seafood experience!
For Home Delivery Ground Shipping
Home Delivery Ground is only available to certain areas (see delivery map). Due to the nature of shipping perishables, we cannot offer ground shipping outside the pink or blue areas of the map. Ground shipments are usually sent the same day if received prior to the cutoff time, or the next business day if received after the cutoff time on the day that the order was placed. Once shipped, your seafood will take approximately 1-2 days to arrive. Ground shipments may arrive any day between Tuesday-Saturday. If you would like to request delivery on a particular day, please leave a note in the special comments box at checkout or select an overnight delivery option. There is no additional surcharge for Ground Home Delivery when delivered on Saturday.
For Express 2-Day Shipping
Express 2-Day is available to all areas (see delivery map) and the most economical option if shipping to the pink or blue areas of the map. FedEx 2-Day shipments are usually sent the same day if received prior to the cutoff time, or the next business day if received after the cutoff time on the day that the order was placed. Once shipped, your seafood will take 2 days to arrive. FedEx 2-Day shipments may arrive any day between Wednesday-Saturday. There is an additional $15 surcharge for FedEx 2-Day when delivered on Saturday.
For Overnight Shipping
You have the option to select Standard Overnight (delivery usually by 8:00 PM) as well as Priority Overnight (delivery usually between 10:30 AM - 4:30 PM). In some remote areas, it is possible that Priority Overnight is the only available option (delivery time could be end of the day). With Overnight shipping, you have the option to specify a delivery day in which you would like to receive your order. You can schedule delivery for up to 4 weeks in advance for that special occasion.
No Sundays or Mondays
We are not able to deliver on Sundays or Mondays, regular delivery is Tuesday-Saturday.
Packing of OrdersJust about all of our products are perishable. We custom hand pack each order using special seafood transport coolers along with special ice packs that will keep your seafood cool for up to 48 hrs.
Ordering and Cut-Off Time
Our cut-off time for ordering is 2:30 PM Eastern Standard Time (EST) on the days of Monday-Friday. For special shipping arrangements, please call us for shipping availability or to place a phone order during our operational business hours of 9:00 AM-5:00 PM EST Monday-Friday. Internet orders can be placed 24 hrs. per day, 7 days per week.
How will my order ship?We use FedEx Ground, FedEx Overnight, UPS Ground and UPS Next Day shipping service. Upon shipping your order, a tracking number will be sent to the e-mail address provided at the time of your order.
Crab Dynasty does not offer International Shipping - Crab Dynasty only ships seafood within the United States.
Does Crab Dynasty Deliver on Saturday?
Delivery on Saturday is provided to most locations, and your order may ship using Home Delivery (designated areas as assigned on the shipping map) or Priority Overnight delivery. For Saturday Overnight Delivery, a $15 surcharge will apply. Please call to check the availability of Saturday Delivery if you reside in a rural area. Please note that Home Delivery does not carry any additional charge.
Live and Steamed Crabs
Because of the high mortality rate of live seafood, live crabs must ship using FedEx overnight for destinations outside a 1-day delivery zone. For those areas that are located in a 1-day Home Delivery zone, you can order live crabs using Home Delivery, but we do not recommend this, since the delivery time is not guaranteed (you will most likely have a greater mortality rate). If this is a concern, then we recommend using an overnight shipping option or ordering steamed crabs. Steamed crabs can be shipped using Home Delivery Ground (where available) or Overnight depending on your location.
If Ordering More than a Bushel of CrabIf you are ordering more than a bushel of steamed or live crabs, each order must be separately using the website or by calling us to place your order. An applicable shipping charge will be applied to each separate order.
Weather, seasonal sources, and the supply of seafood changes constantly (which is beyond our control). On a rare occasion, a seafood item might not be available or in short supply after placing your order. If this occurs, we will contact you to make adjustments or to make other arrangements.
If ordering a gift card, your card will be sent via e-mail or mailed by United States Postal Service.
What payment options do I have to buy seafood?