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    Frequently Asked Questions

    About Crab Dynasty


    Q: What Sets Crab Dynasty Apart From Other Seafood Markets? 


    A: Crab Dynasty delivers the freshest seafood possible to your front door. Order the highest grade seafood from Crab Dynasty – use our convenient online ordering system to ensure your seafood will arrive on time for any occasion. 




    Q: Can I Follow Crab Dynasty On Social Media?


    A: Please connect with us on Facebook and Instagram, where you can find all of our latest holiday and weekly specials. Tag us and use #crabdynasty to share your delicious seafood creations!




    Q: Can I Order Crab Dynasty For My Restaurant Or Catering Business? 


    A: Yes, Crab Dynasty provides wholesale pricing to restaurants and caterers. Visit our Wholesale Info page or email us to discuss wholesale opportunities. 




    About Our Seafood


    Q: What Seafood Is Available Through Crab Dynasty?


    A: Our online seafood market features Maryland Crab, Alaskan King Crab, Alaskan Snow Crab, Gulf Shrimp, Chesapeake Oysters, Maine Lobster, fresh fish, and more.




    Q: Where Do You Source Your Blue Crabs From?


    A: Our Maryland blue crabs are caught fresh from the Chesapeake Bay. We package each order of live or steamed crabs in a special container to maintain freshness.



    Q: Where Do You Source Your Clams From?


    A: We source clams from the Chesapeake Bay. Clams from the Chesapeake Bay and Chincoteague are complex and savory. We carry bay and sea clams.




    Q: Where Do You Source Your Oysters From?


    A: The Chesapeake Bay is home to some of the best oysters in the USA. These oysters are wonderfully balanced and have a slight sweetness due to the rivers that flow into the Chesapeake Bay. We ship oysters in the shell live.




    Q: Where Do You Source Your Lobster Tails From?


    A: Our Maine lobster tails are caught in the cold waters of Maine and are known for their delectable and tender meat. Crab Dynasty hand-packs and ships lobster tails frozen, arriving at your door ready to prepare.




    Q: How Does Crab Dynasty Ensure The Quality And Freshness Of Its Seafood?


    A: Crab Dynasty seafood is inspected and selected on our docks to ensure we ship only the highest grade of seafood. 


    The majority of our products are perishable. Each order is hand-packed and shipped in a seafood transport cooler with ice packs that will keep your seafood cool for up to 48 hours. 




    Preparing Seafood


    Q: How Do I Safely Prepare Shellfish?


    A: Cook shellfish thoroughly before consuming. We recommend not eating raw or undercooked shellfish. 


    You can eat oysters raw or prepare them steamed, boiled, baked, fried, or stuffed, as well as make stews and chowders. Live clam preparations include steaming, boiling, baking or frying.




    Q: How Many Maryland Crabs Should I Order For Each Person?


    A: Generally, a bushel of crabs can feed about eight people. Order about six crabs per person if serving multiple main courses, or 8-12 per person if serving crabs alone.




    Q: How Many Alaskan Crab Legs Should I Order?


    A: We will package your order of 1, 5, or 10 pounds of Alaskan king crab legs. Approximately 2 to 3 large king crab legs or 1 to 2 jumbo king crab legs yield 1 pound of meat. We deliver our Alaskan snow crab legs directly to your door and are available in 3-, 6-, or 9-pound sizes.




    Q: How Many Gulf Shrimp Should I Order?


    A: Because we individually package all orders, you can choose between 1 and 5 pounds of fresh, delectable Gulf shrimp. Our fresh Gulf shrimp can be refrigerated and enjoyed for up to 3 days, or you can freeze them. Ensure your frozen shrimp retains its texture, consistency, and flavor by consuming them within three months of freezing.




    Shipping Questions


    Q: How Much Will It Cost To Ship My Order?


    A: Orders over $200 are eligible for free ground shipping. You can compare your shipping options at checkout or find them here




    Q: How Will My Order Ship?


    A: Crab Dynasty partners with UPS to offer fresh seafood delivery to your door. We will send a tracking number to the email address provided at the time of your order once your order ships. You can track your recent orders on our Order Status page or the UPS website.


    We deliver to all 50 states. Additional delivery charges may apply for orders to AK and HI.




    Q: How Long Does It Take For My Order To Ship?


    A: We ship via UPS Ground, 2nd Day Air, and Next Day Air. You will receive your order within 1 to 2 days, depending on the products in your order. 


    You have the option to select a preferred delivery date during checkout. Regular deliveries are made Tuesdays through Saturdays.




    Q: What Is The Same-Day Shipping Cut-Off Time?


    A: Our cut-off time for same-day shipping is 3:00 pm EST, Monday through Friday. Contact us if you require special shipping arrangements or to place an order over the phone. Our customer service team is available during our operational business hours, 9:00 am to 4:00 pm EST, Monday through Friday.




    Q: What If There Is A Problem With My Order?


    A: Our satisfaction guarantee makes us one of America’s most trusted online seafood suppliers. Contact our Crab Dynasty customer service team within 48 hours if there are any issues with your order. 


    Depending on the nature of the issue, Crab Dynasty will assist you by shipping a replacement order, applying a store credit toward a future purchase, or providing a refund.




    Q: What Is Your Returns Policy?


    A: Within 48 hours, you also have the option to return your product(s) for a full refund. If you decide to return your order, we do not offer a return shipping service back to us. You can use an economical shipper of choice. If we issue a store credit to rectify the issue, the store credit will be good for the same product offered (no product substitutions).




    Q: How Do You Ship Live Crabs?


    A: Because of the high mortality rate of live seafood and to ensure your order is delivered fresh, live crabs are shipped using 1-day shipping services, either 1-Day Ground or Next Day Air. Considering the fragile nature of live crabs, we add extra crabs to each order to ensure you have plenty to serve at your table.